Preferred Choice Healthcare
Address, phone and website
As recorded in the SAMHSA directory. Phone lines and addresses change, so confirm on the facility website before you travel.
| Address | 116 Lee Street, Shelby, NC 28139 · Get directions |
|---|---|
| Phone on record | (704) 487-4000 |
| Website | pchnc.com |
| Federal listing | FindTreatment.gov, the treatment locator run by SAMHSA |
Where this facility is
Location as recorded in the SAMHSA directory.
About Preferred Choice Healthcare
With facilities in Shelby, North Carolina, Preferred Choice Healthcare offers structured treatment programs that balance intensive clinical work with practical recovery support. The center focuses on helping clients develop sustainable recovery strategies.
Services and programs
Profile as recorded in the SAMHSA Treatment Services Locator. Confirm current availability with the facility.
- Type of Care
- Substance use treatment · Mental health treatment · Treatment for co-occurring substance use plus either serious mental health illness in adults/serious emotional disturbance in children
- Service Setting
- Outpatient
- Facility Type
- Outpatient mental health facility
- Treatment Approaches
- Activity therapy · Cognitive behavioral therapy · Couples/family therapy · Group therapy · Integrated Mental and Substance Use Disorder treatment · Individual psychotherapy · Telemedicine/telehealth therapy · Abnormal involuntary movement scale
- Facility Operation
- Private non-profit organization
- License/Certification/Accreditation
- Mental health clinic or mental health center
- Payment/Insurance/Funding Accepted
- County or local government funds · Medicare · Medicaid · Federal military insurance (e.g., TRICARE) · Other State funds · Private health insurance · Cash or self-payment · State-financed health insurance plan other than Medicaid
- Special Programs/Groups Offered
- Young adults · Seniors or older adults · Veterans · Active duty military · Members of military families · Criminal justice (other than DUI/DWI)/Forensic clients · Clients with co-occurring mental and substance use disorders · Clients with HIV or AIDS · Clients who have experienced intimate partner violence, domestic violence · Clients who have experienced trauma · Persons with traumatic brain injury (TBI) · Persons with Alzheimer's or dementia · Persons with eating disorders · Persons experiencing first-episode psychosis · Persons with post-traumatic stress disorder (PTSD) · Children/adolescents with serious emotional disturbance (SED) · Persons 18 and older with serious mental illness (SMI)
- Facility Smoking Policy
- Smoking not permitted
- Age Groups Accepted
- Children/Adolescents · Young Adults · Adults · Seniors
- Facility Vaping Policy
- Vaping not permitted
- Ancillary Services
- Court-ordered outpatient treatment · Family psychoeducation
Payment and insurance at Preferred Choice Healthcare
| Payment type | In the SAMHSA profile |
|---|---|
| Medicaid | Listed |
| Medicare | Listed |
| Private health insurance | Listed |
| Military insurance (TRICARE) | Listed |
| State-financed plan other than Medicaid | Listed |
| Cash or self-payment | Listed |
Full payment list on record
County or local government funds, Medicare, Medicaid, Federal military insurance (e.g., TRICARE), Other State funds, Private health insurance, Cash or self-payment and State-financed health insurance plan other than Medicaid.
“Listed” means the facility reported that payment type to SAMHSA. It does not mean your plan is in network, so ask before the first visit. Marketplace plans must cover substance use treatment as an essential health benefit: HealthCare.gov. Coverage rules for public programs: Medicaid, Medicare, TRICARE.
How this program compares in North Carolina
Preferred Choice Healthcare lists 6 of the 17 services and payment options we track. The least common of them in North Carolina is accepts military insurance (TRICARE): 194 of 478 programs list it.
| Listed by this facility | North Carolina programs that list it |
|---|---|
| Accepts military insurance (TRICARE) | 194 of 478 programs (41%) |
| Accepts Medicare | 271 of 478 programs (57%) |
| Accepts Medicaid | 346 of 478 programs (72%) |
| Telehealth therapy | 354 of 478 programs (74%) |
| Accepts private health insurance | 357 of 478 programs (75%) |
| Outpatient treatment | 405 of 478 programs (85%) |
Our count, October 9, 2026. We read the SAMHSA service profile of every North Carolina program in the directory: 478 of 606 have one. A program is counted when the service appears in its profile word for word. All North Carolina programs.
Common questions about Preferred Choice Healthcare
Answers come from this facility’s record in the SAMHSA directory. Where the record is silent, there is no answer here.
Where is Preferred Choice Healthcare located?
Preferred Choice Healthcare is at 116 Lee Street, Shelby, NC 28139. This is the address on record in the federal SAMHSA directory.
What treatment does Preferred Choice Healthcare provide?
Type of care on record: Substance use treatment, Mental health treatment and Treatment for co-occurring substance use plus either serious mental health illness in adults/serious emotional disturbance in children. Settings on record: Outpatient.
Does Preferred Choice Healthcare offer detox?
No detox service is listed in the profile of Preferred Choice Healthcare. In North Carolina, 54 of 478 programs with a profile list detox; see the North Carolina page. Background: medical detox.
Does Preferred Choice Healthcare accept Medicaid, Medicare or private insurance?
In the SAMHSA profile: Medicaid is listed, Medicare is listed and private health insurance is listed. The payment table has the full list. Plans differ, so ask the facility whether it is in your network. Our insurance guides explain what to ask.
Who does Preferred Choice Healthcare treat?
Age groups accepted: Children/Adolescents, Young Adults, Adults and Seniors. Programs or groups on record: Young adults, Seniors or older adults, Veterans, Active duty military, Members of military families, Criminal justice (other than DUI/DWI)/Forensic clients, Clients with co-occurring mental and substance use disorders, Clients with HIV or AIDS, Clients who have experienced intimate partner violence, domestic violence, Clients who have experienced trauma, Persons with traumatic brain injury (TBI), Persons with Alzheimer's or dementia, Persons with eating disorders, Persons experiencing first-episode psychosis, Persons with post-traumatic stress disorder (PTSD), Children/adolescents with serious emotional disturbance (SED) and Persons 18 and older with serious mental illness (SMI).
Is Preferred Choice Healthcare licensed or accredited?
The profile lists: Mental health clinic or mental health center. Operated as: Private non-profit organization.
How do I contact Preferred Choice Healthcare?
The phone on record is (704) 487-4000. Website: pchnc.com. Pathway Recovery is a directory and does not answer calls for this facility.
Nearby Treatment Centers in North Carolina
Closest listed facilities, by straight-line distance from this address.